AI Diagnostic Assistant
Diagnostic Guru is an AI co-pilot trained on your own uploaded service manuals — it walks technicians through error codes, symptoms, and troubleshooting steps in real time.
Why teams choose this
Trained on your manuals
Upload your own equipment manuals so answers reflect the exact models your team services.
Error code lookups
Technicians can describe an error code or symptom and get step-by-step guidance instantly.
Faster first-visit fixes
Less time spent calling a senior tech or searching PDFs on-site.
Available in the field
Accessible from the mobile app so technicians can use it standing in front of the equipment.
How it works in practice
- A junior HVAC technician describes an unfamiliar error code and gets a step-by-step troubleshooting flow.
- A technician uploads a photo of a nameplate to confirm which manual section applies.
- A service manager adds a new equipment manual so the assistant covers a newly serviced brand.
Frequently asked questions
ServiceGuru Pro's diagnostic assistant lets a technician describe symptoms or an error code and returns guidance based on the manuals you've uploaded.
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Ready to put AI Diagnostic Assistant to work?
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